Answers You Can Trust, From People Who Care
We know mobility decisions come with questions — and we’re here to answer them clearly. Whether you’re curious about parts, service, rentals, or finding the right chair, this page covers the most common topics we discuss with customers every day.
Your Questions Answered
Frequently Asked Questions
McCabe Outdoor Mobility serves Eaton, Ohio, and surrounding states — including Kentucky, West Virginia, Pennsylvania, Indiana, Michigan, and Virginia — with real answers and personalized guidance. This FAQ section is here to help you get quick clarity — so you can move forward with confidence, not confusion.
Zoomability USA
How much does the Zoom Chair weigh?
The Zoom Chair weighs about 320 pounds, with the battery installed. It folds compactly and can be loaded into most vehicles with a ramp or lift.
What kind of terrain can it handle?
This chair was designed for the outdoors. It performs well on gravel, grass, snow, sand, and hills, and is often used on farms, trails, beaches, and even in light snow conditions
Does the Zoom Chair fold?
Yes. The foot rest folds up saving space and the chair folds down for transport and storage. Many users are able to fit it into an SUV, minivan, or truck with minimal equipment.
How long does the battery last?
The Zoom Chair can travel up to 10 miles on a full charge, depending on terrain, speed, and rider weight. Charging is simple with a standard wall outlet. The new Zoom 2.0 will travel up to 50 miles on a full charge.
Can I try one before buying?
Yes. McCabe Outdoor Mobility offers demos by request, either in person (where available) or virtually. We want to make sure this is the right fit before you commit.
Where do you deliver?
We serve customers nationwide, with in-person demos available in Ohio, Kentucky, West Virginia, Pennsylvania, Indiana, Michigan, Virginia, and surrounding areas. Delivery options are available across the U.S.
Do you offer support after purchase?
Yes. We’re available by phone for troubleshooting, service questions, and guidance. We’re here long after the sale.
The Trackchair
Can I buy The Trackchair online?
No, but you can place your order over the phone. Because each chair is custom-built and fitted to the user, it requires a personal consultation. We’ll walk you through your options and make sure it fits your body, terrain, and transport needs.
Do you deliver the chair in person?
Yes. McCabe Outdoor Mobility personally delivers The Trackchair within our service region — including Ohio, Kentucky, Pennsylvania, West Virginia, Indiana, Michigan, Illinois, Tennessee, and Virginia. We also provide hands-on training to ensure you’re comfortable using your chair.
What kind of terrain can The Trackchair handle?
The Trackchair is designed for rugged outdoor environments. It performs well on:
- Dirt and gravel trails
- Fields and pastures
- Snow and mud
- Uneven ground, hills, and soft terrain
Can I customize the chair?
Yes. You can choose options for:
- Seat width and height
- Joystick or attendant controls
- Tilt and lift systems
- Colors, accessories, and more
We’ll guide you through every detail to make sure it fits your needs.
Is The Trackchair covered by VA or other funding?
Many veterans can receive a Trackchair through the VA or other funding sources. We’re happy to help you navigate referrals, paperwork, and eligibility if you’re going through a provider or caregiver.
Do you offer service or repairs?
Yes. We offer parts, service, and ongoing support for all Trackchairs we deliver. If something needs adjustment or replacement, just give us a call.
Parts
Do you stock replacement parts for all your products?
We carry common replacement parts for most of the products we sell, including batteries, joysticks, tires, and chargers. If we don’t have it in stock, we’ll order it for you and handle the install if needed.
Can I order parts if I didn’t buy my chair from McCabe?
In most cases, yes. Just give us a call with the product make and model, and we’ll let you know if we can help.
How do I know what part I need?
You don’t need to guess. Call us, and we’ll walk you through a quick check or have you send a photo. We’ll help you identify the right part without the hassle.
Do you offer installation for replacement parts?
Yes — if you’re local, we can install the part for you in person. If you’re outside our area, we’ll provide step-by-step instructions or support you by phone.
How long does it take to get a replacement part?
If the part is in stock, we can usually ship or install it within 2–3 business days. Special orders may take longer, but we’ll always keep you updated on the timeline.
Service
What kinds of mobility products do you service?
We service The Trackchairs, Zoom Chairs, scooters, power and manual wheelchairs, lifts, ramps, beds, and other mobility equipment. If you’re unsure whether we can help, just give us a call.
Do I need to bring my equipment to you for repairs?
Not always. If you’re in our local service area (Ohio, Kentucky, West Virginia, and nearby states), we may be able to come to you. Otherwise, we offer phone support, shipping options, and in-shop repairs.
What if I’m not sure what’s wrong with my chair?
That’s okay — we’ll help you figure it out. Many issues can be diagnosed with a quick phone call, and we can guide you through simple fixes or let you know what to do next.
How much does service typically cost?
It depends on the repair and the product. We’ll always provide an estimate up front and explain your options clearly. No surprise fees or unnecessary work — just honest guidance.
How soon can you fix my equipment?
If we have the parts in stock, we aim to complete most repairs within a few business days. For more complex issues or special orders, we’ll give you a clear timeline and stay in touch along the way.
Products
What types of mobility products do you offer?
We carry a wide range of mobility equipment including The Trackchairs, Zoom Chairs, scooters, power and manual wheelchairs, lifts and ramps, beds, stair lifts, and walking aids. Whether you need something rugged for the outdoors or something compact for daily use, we’ve got you covered.
Can I buy products online?
Some items, like scooters and smaller equipment, will be available for purchase online. Larger or custom-fit products — like The Trackchair — require a phone consultation to ensure a proper fit and safe delivery.
What’s the difference between The Trackchair and the Zoom Chair?
- The Trackchair is a heavy-duty, off-road chair designed for rugged terrain and complete customization. It requires personal delivery and training.
- The Zoom Chair is an all-wheel drive power chair that’s compact, travel-ready, and built for outdoor versatility — ideal for both daily and recreational use. It is a cross between a wheelchair and an electric bicycle.
Can you help me choose the right product?
Absolutely. Choosing the right mobility solution depends on your terrain, transportation, and physical needs. We offer free consultations and are happy to walk you through the best options for your situation.
Not seeing your question here?
We’re happy to help. Reach out anytime — our team is just a call or message away.