Overview
Our refund and return policy lasts 5 days. If 5 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original undamaged packaging.
There is a 20% Restocking fee for returned items.
YOU MUST CALL US FOR AN RMA NUMBER.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@mccabeoutdoormobility.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, you should mail your product to: McCabe Outdoor Mobility 1200 E Main St Eaton Oh 45320.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping we paid to get the item to you, even if you were not charged shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damage or Defective Items
If you are present during the delivery and the package is damaged, please refuse the delivery. If you receive a damaged or defective item, contact us immediately within 2 days. Please take pictures of damaged items and email us with your order number, sales receipt number and tracking number from your original confirmation e-mail. The Representative will also need your e-mail address and phone number. We will make every reasonable effort to assist you with your return and replacement of your order. If you do not contact us, you are responsible for all return shipping charges.
Please note that shipping and handling costs along with other additional charges are non-refundable. Restocking fees will be deducted from refund.